The pain points businesses face when training staff, and how to fix them

In the past, HR was a separate department, detached from a company's business functions. In an increasingly competitive economy, businesses now recognize that people are the key to strong and sustainable growth. But training staff to a professional standard is always a "headache" for every business, and MONA is no exception. So what is the pain businesses feel when training staff? How did we solve our own staff training problem? Read on for the details in this article from MONA Media.

Common problems in business

Drop the burden of staff training

Business leaders often believe that work processes and job knowledge are easy enough to hand over to mid-level managers or, worse, to veteran staff to train new hires. But the problem is training new employees not solved at all, and it gets worse.

MONA sells B2B services, and our products and services are highly complex: software products, digital marketing, SEO and more, each with varied knowledge and business know-how, so staff must learn a great deal before they can advise customers.

Account staff are vital to a business because they bring in revenue and drive growth. MONA listed the 3 most important sets of knowledge for account staff:

• Soft skills.
• In-depth product knowledge.
• A systematic way of working.

This knowledge helps account staff advise customers better, stay alongside them and build long-term relationships. However, you cannot expect all of this to come together in a new hire.

-> Training in-house but staff still leave? This video shows why and how to fix it. Watch now to avoid the mistake before it is too late:

Overlapping training

Account teams often go through heavy turnover because people fail to meet the company's requirements. Each hiring round usually brings in a few dozen staff, and at large companies it can reach hundreds.

A serious problem is that while one group is still being trained, a new group arrives. New hires keep changing, each with a different level of understanding: some already have account experience, and some come from unrelated fields. With so much repeated and overlapping training, trainers get bored and lose the spirit to train staff properly.

Businesses go downhill because they DO NOT TRAIN STAFF. How do you fix it? WATCH THE VIDEO MONA shares the details below

How did MONA deal with the pain of training staff?

Like many companies, MONA used what we "thought" was the smart approach: "just drop it", and stop worrying about the problem.

MONA set up a small pyramid, relying on mid-level managers to teach junior staff. In the end, this only proved that leadership was avoiding the work and refusing to do it . Worse still was using veteran staff to train new hires, but have you answered these questions?

• Are the veteran staff actually good? Or are they just "thought" already good enough
• Is their knowledge correct? Do not let their dedication to teaching make you forget that professional expertise matters most.

If this problem is not fixed, mistakes from veteran trainers spread through the whole system and seriously hurt performance and business results.

MONA's solution for effective staff training

WATCH THE VIDEO using MONA SkillHub to train MONA's account staff

To fix the common problems in staff training, MONA once uploaded training videos as hidden YouTube playlists. After a while, view counts were encouraging and we saw that video training worked.

However, YouTube video training lacks many important features. MONA wanted to be sure staff actually watch, understand and apply the material at work. So the solution MONA turned to is internal training software MONA SkillHub.

Some notable benefits of internal training software include:

• Skip prevention: Staff must watch the content in full the first time, so they absorb everything.
• Learning paths: Courses follow the right order, so no one misses the foundations.
• Set completion rates: The business sets its own completion requirement, from 80% to 100%.
• Assign lessons with deadlines: Assign courses to each employee with a specific due date.
• Tests and certificates: Automatically run periodic exams, and issue and renew certificates based on competence.
• Automatic reminders: Send notifications when a new course is available or when someone has not finished on schedule.
• Anti-cheating mechanisms: Control access, mix in random questions and send reminders when no interaction is detected.

Real-world use at MONA Software

MONA SkillHub ends learning just for show

After applying SkillHub across the whole training process, from onboarding new staff to upskilling the current team, the results are:

• MONA has kept its best people and given them room to grow over the long term.
• We built a proactive learning culture where everyone learns on their own and shares knowledge.

SEE HOW MONA TRAINS ITS STAFF EFFECTIVELY HERE:

If your business wants to standardize and improve internal training, contact Hotline 1900 636 648 for detailed advice on the MONA SkillHub solution.

This article is a real story from MONA about training staff. If your business faces the same problem as MONA, use internal training software to fix it. It is a "cure" that eases the pain businesses feel when training staff.