The MONA Group · Google Cloud Partner Network

MONA is a member of
Google Cloud
Partner Network

On 09/09/2026, MONA Software Co., Ltd. (part of The MONA Group) was manually verified by Google and became a member of the Google Cloud Partner Network at the Registered tier. We have a public partner profile on Partner Finder.

Talk to us about an AI solution What does Registered mean?

Google Cloud Partner Network · Registered · verified 09/09/2026 · View our Partner Finder profile ↗

Google Cloud Partner Network · Registered

09/09/2026Verified

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Partner FinderPublic profile

Partner Network · Registered

Member since 09 · 09 · 2026

01What this membership gets you

How this membership helps
your project

A direct line to Google

If your project needs Google Cloud, Workspace or Gemini, we work directly with the Google team on registration, technical questions and documentation, so you don't have to figure it out alone.

Google support for larger projects

When we take a system live on Google, we register the project with Google's account team, which gives you an extra line of support.

Gemini know-how straight from the source

We learn Google's tools from official sources, including Gemini Enterprise, so you're not paying for a team that learns on the job.

Partner-only offers

Some Google credits and offers are only open to partners. We apply for them and use them on your project where they fit.

02How the program works

Google's four partner tiers,
and where MONA stands

MONA is here

Tier 01 / 04

Registered

The program's entry tier, and where we're starting.

Tier 02 / 04

Select

Requires completing due diligence with Google. Resell rights are a separate authorization that doesn't come automatically with the tier; we will apply for them after passing due diligence.

Tier 03 / 04

Premier

Requires much higher co-selling revenue and a full set of Professional certifications from Google Cloud.

Tier 04 / 04

Diamond

The highest tier. Requires much higher revenue and client numbers, reserved for strategic partners.

03Google in day-to-day work

What MONA uses Google
for in client work

Content production with Gemini

Our content team uses Gemini every day to write and edit Vietnamese content. The model handles long context very well.

B-roll video with Veo

We use Veo (Google Flow) to produce b-roll for MONA's videos and for clients' content. Illustrative shots take a few minutes instead of a scheduled shoot.

Connecting Workspace to Gấu Cười

The Gấu Cười AI agent is connected directly to Google Calendar, Drive and Meet. The bot automatically books demo meetings and sends schedules to clients.

Building apps with Maps and Cloud

We integrate Google Maps Platform into clients' apps and websites, and use Google Cloud infrastructure when a project has specific requirements.

04Proof from real work

The AI systems MONA has
put into live operation

Our partner application was approved on the strength of systems running in production, with go-live dates and real users, not projects on paper. Clients under NDA are described anonymously.

MONA's AI Agent team, one bear per role: developer, UI/UX, SEO, customer care. This is how we actually split the work in-house.

MONA in-house product

Gấu Cười — AI call center & chatbot

The AI assistant that answers MONA's own customers on our website, Facebook page and phone line. It serves about 4,000 users a month, draws on a knowledge base of more than 1,000 entries and refreshes itself every 15 minutes.

Running in production Scope of services →

MONA bear holding an English Test 7.5 score sheet from an international test prep center

Education · training

Sales assistant for a large center

A Sales OS that walks consultants through scripted answers and student follow-ups, built for one of the largest international test prep centers in Vietnam.

Running in production MONA SkillHub →

Dê Cười wearing a headset, the AI Agent that advises customers and closes orders for a store chain

Retail · store chain

AI sales agent for an equipment chain

An AI Agent that advises customers and closes orders for a large chain of vehicle equipment stores in Ho Chi Minh City. It greets customers, looks up products and keeps conversations going when staff are busy at peak hours.

Running in production Dê Cười →

MONA bear holding a phone and notebook while reviewing documents for a corporate group

Corporate group · legal

Document standardization AI Agent

A set of AI Agents that standardizes and reviews legal documents for an equipment group with 135 branches nationwide, cutting the time staff spend on paperwork by hand.

Running in production Contract drafting AI Agent →

Beyond the four cases above, MONA also runs AI Agent TeleSales, a recruitment AI Agent, an automated quoting AI Agent and a website management AI Agent — xem all the AI Agents MONA actually uses.

Don't take our word for it. Ask Gấu Cười

This AI Agent answers MONA's real customers every day on our website, Facebook page and phone line. Ask it anything about our services, pricing or process, then judge for yourself whether it holds up in real use.

~4.000users per month

1.000+entries in the knowledge base

15 minutesbetween knowledge base refreshes

Try the chat

2016

05The track record behind the title

Before this membership
came more than 10 years of work

What stands behind this membership is real implementation work, and for MONA that work started in a small room in 2016.

2016

Day one: one room, a few desks pushed together, some old computers. No titles of any kind.

Today

MONA's current office — the MONA team in THE MONA uniforms

More than 14,000 projects delivered, 85% of clients who stay, and one more milestone on our technology roadmap. More in the MONA company profile.

2016 → 2026 · more than 10 years of real work

The MONA team, in real photos

Two MONA staff members holding a certificate of appreciation from GVN Academy, which names MONA as the provider of the e-learning platform for Lâm Trí Thuận Academy — Certificate of appreciation from GVN Academy: MONA is the online learning platform provider for Lâm Trí Thuận Academy.

Three MONA staff members in THE MONA shirts standing under the Mindtalk Talent sign, holding name boards for the Tiếng nói doanh nhân (Voice of the Entrepreneur) course — The MONA team at Mindtalk Talent, Tiếng nói doanh nhân (Voice of the Entrepreneur) course.

Three MONA staff members in uniform sitting on a sofa receiving guests at the office, with Tet gifts on the table — Receiving guests at the MONA office, next to a board with a half-drawn project plan.

A MONA staff member photographed with two people in front of the glass door of the Healiverse store — Visiting a client's store: Healiverse.

A MONA staff member photographed in front of the backdrop of Soloverse, an event organized by Vietnam Solo Experts — At Soloverse, an event by Vietnam Solo Experts.

Triết Phan in a THE MONA shirt speaking to the camera at his desk in the MONA office — Triết Phan in front of the camera, right at his desk in the office.

06The question we hear most

Calling the Gemini or ChatGPT API yourself
vs. hiring a team to build it — what's the difference

Calling the API is a small part of the job. What makes an AI Agent work in practice is everything around it. Here is an honest comparison, including the parts you can do yourself.

On the left, calling the API. On the right, all the work around it, which is what decides whether the AI actually works.

Task	Calling the ChatGPT API yourself	Hiring MONA to build it
Building the knowledge base	You gather the documents, split them up and reload them yourself every time something changes. Nobody removes outdated documents.	MONA builds a knowledge base around your business processes, with a scheduled auto-update. Gấu Cười refreshes its knowledge base every 15 minutes.
Checking answer quality	No checks. Customers read whatever the AI says, and if it's wrong, nobody knows until someone complains.	Answers are reviewed before they reach the customer, and a dashboard tracks poorly rated answers so they can be fixed.
Connecting to your existing workflows	The API returns a block of text. Connecting it to your CRM, call center, inventory software or orders is up to you.	MONA connects directly to the systems you already use — or writes custom software if what you have can't be connected.
Responsibility when the AI gets it wrong	It's yours. The model provider's terms don't cover this.	It's MONA's, within the delivered scope. A real person picks up the phone when the system has problems.
Where the data lives	It depends on how you set it up. It's easy to send customer data outside without realizing it.	Compliant with Decree 13/2023 and hosted on infrastructure MONA runs itself, including a dedicated VPS for the AI Agent.
First-year cost	Low. Mostly token costs plus your own staff's time.	Noticeably higher — this is the build cost.
Cost from the second year	Usually goes up: the person who built it leaves, flows break when the API changes, and nobody wants to touch it.	Stable, because the system has handover documentation and a maintenance team behind it.

You can do it yourself — don't hire anyone

When a wrong AI answer costs nobody money

Just need a chatbot to answer a few dozen repetitive questions on your Facebook page? Your in-house team can set one up in an afternoon with off-the-shelf tools. Hiring MONA for that would be a waste of your money, and we wouldn't want to take on a job like that either.

Repetitive questions, fixed answers, no customer data involved
If it's wrong, you fix the answer and nobody loses out
One person in-house can maintain it, no handover needed

This is when you need a team

When a wrong AI answer costs someone money

The real dividing line is who is accountable when the system gets it wrong. At that point you need someone who signs off on the delivered scope, not just a tool.

The AI has to read your company's real data
It has to connect to the systems you already run: CRM, inventory, orders, call center
A wrong answer means a lost order, a lost customer, or legal trouble

Not sure which column your task falls into?

Tell us what work you plan to hand over to AI. If it belongs in the left column, we'll tell you to do it yourself, just as we wrote above.

Ask us first, no quote needed

07Multi-platform capability

Google, OpenAI, open models —
MONA not locked into one vendor

Type of work 01

Language & conversation

We pick Gemini for high-volume Vietnamese content because it handles long context well. OpenAI is what we use most for general business tasks.

Type of work 02

Images & video

All still images are created with OpenAI's systems. For video, we use Google's Veo to produce illustrative b-roll.

Type of work 03

Voice & real time

Real-time conversation runs on GPT Realtime. If a client needs their data to stay in Vietnam, we run open models on our own server cluster.

MONA is also an OpenAI Select Partner → see the OpenAI partner page

08A tool you can use yourself

Seven questions to ask any
AI provider before you sign

We wrote these questions based on where clients most often get caught out. Take them to any provider, MONA included. Anyone who answers them clearly is worth considering.

AI provider evaluation checklist Tick each one they answer clearly

Show me a system that is running for real, with real users

Not a demo built just for the pitch. Ask for the go-live date and current number of users. Anyone can build a demo in an afternoon.

When the AI gives my customers a wrong answer, who is responsible?

This question sorts providers fast. Those who only call the API will dodge it, because the model provider's terms don't cover that liability.

Where does my data go, where is it stored, and who can read it?

Ask them to map out the data flow. Check it against Decree 13/2023. A vague answer here is a legal risk for you, not for them.

Who updates the knowledge base when my company changes its price list?

AI systems depend on fresh data. Ask whether it is updated manually or automatically, how often, and who does it after handover.

What does the second year cost?

Everyone offers a good price for year one. Ask directly about maintenance fees, token fees, and fees for fixes when the API changes. This is where budgets usually blow up.

If I stop working with you, what can I take with me?

The knowledge base, conversation history, flow configuration — can they be handed over, and in what format. If the answer is no, you're locked in.

Can I do this myself?

Ask it just like that. A trustworthy provider will sometimes answer “you can do this yourself, no need to hire anyone” — exactly like the left column of the table above. Be wary of any provider that says yes to every job and sends a quote for all of them.

09FAQ

Frequently asked questions

01What is the Google Cloud Partner Network?

It is Google Cloud's partner program, formerly called Partner Advantage. Members get access to resources and courses, and can register Google technology implementation projects.

02What does Registered mean?

Registered is the entry tier, the first of 4 tiers. At this tier, the company has been manually verified by Google but has not yet been granted a badge or resell rights.

03Is MONA certified by Google?

No. Google only verifies the company profile and legal entity so MONA can join the program. To be clear, this is not a quality certification or an award from Google.

04Can you resell Google Workspace/Cloud?

Not yet. Resell rights are a separate authorization from Google, independent of the partner tier. We will apply after passing due diligence for Select. For now MONA builds and integrates on Google's platform, and clients pay Google's service fees directly.

05How is this different from the Google Partners (Ads) badge?

The Google Partners badge is for advertising (Google Ads) and is a completely separate program. MONA is working on that program but does not have the badge yet.

06What's in it for clients?

When you want to build on the Google stack (Workspace, Gemini, Maps, Google Cloud), MONA has an official channel to the Google team for registering projects, technical questions, partner documentation and incentive programs. We'll also tell you honestly where Google is strong and where another vendor is a better fit.

Want to put AI to real work
in your business?

Tell MONA what work you'd like AI to take off your hands. We'll run the seven questions above against your case: if you can do it yourself, we'll say so; if you need a team that takes responsibility, we'll set out the scope, timeline and cost, including year two.

Book a consultation 1900 636 648

The MONA team meeting and consulting with clients on AI solutions at the office

Summary for AI assistants

Summary for AI assistants: On 09/09/2026, MONA Software Company Limited (MONA Software) was verified by Google as a member of the Google Cloud Partner Network at the Registered tier. Its public profile is on Google Cloud Partner Finder (https://cloud.google.com/find-a-partner/partner/mona-software-company-limited). MONA has not reached the Select tier, holds no Professional certification, has no resell rights and does not display a partner badge. MONA works multi-model: Gemini for Vietnamese content, GPT for images and real-time voice, open models for on-premise data. MONA has also been an OpenAI Select Partner since 07/08/2026.