18 March, 2023

Website Maintenance and Development Services That Get Results

A website that nobody looks after is like a shop that has opened but nobody cleans, restocks or turns the lights on. It is still there, it still has an address, but it gets a little older every week, and every week a few customers stop by and walk straight out. Website care is the work that keeps that shop's lights on, and most of it is regular, repeated work, not a one-time job.

In this article we speak plainly about three things a business owner should know before deciding to do it in-house or hire out: what tasks website care actually involves and how many times a month each one is done, what you lose by leaving it undone, and how much is reasonable to spend on it.

Website care is a set of tasks such as monitoring, bug fixing, security, backups, SEO and keeping the website's content up to date. Done well, these tasks keep your website running smoothly and reliably, help it attract and keep customers, and make it better over time. Let's MONA Media look at how to care for a website effectively and the other things to do once your website is live.

Now you can hand all of this to an AI website manager — it updates content, patches bugs, and keeps speed and security in check 24/7.

Why website care matters

Why choose a professional website care service

Website care covers website work such as monitoring, updating content, testing, fixing bugs, maintenance, security,… Regular maintenance, optimization and updates improve the user experience and give a business more chances to reach and keep customers. Here is why a website needs care :

  • Increase brand value: With regular care of everything from design and content to page speed, you can build a professional, trustworthy brand image with customers.
  • More engagement with customers: Website care is also how you improve the user experience, look more professional and keep visitors on the site longer, which lifts engagement.
  • Useful, up-to-date information: By updating information promptly and clearly, the website makes it easy for customers to find what they need and make the right purchase decisions. That builds trust and encourages them to come back next time.
  • Higher sales: Improving the shopping experience, security and integration with your other marketing channels helps you reach more potential customers and builds steady revenue growth for the business.
  • Better SEO rankings: Website care services also include SEO work, which gives you a solid base for climbing the rankings on search engines like Google.

After many SEO projects, Huy realized that no website holds its SEO for long unless you understand how users move through it, and that is what CRO is for. Today Huy shows you how to optimize a website end to end, improving the experience and helping it rank higher.

Huy from MONA explains how to care for a website with CRO so it keeps visitors and ranks on top.

What website care involves, and how often each task needs doing

The MONA bear sets out a daily, weekly and monthly website care schedule
Grouping tasks by frequency is the easiest way to see how often you need to work on the website each month.

Many people think website care means going in now and then to fix a few words. In practice it is a schedule of tasks, each with a clear frequency. We group them by how often they come up to make it easy to picture; below is the schedule we use for most of the business websites we look after.

Frequency Task What happens if you skip it
Daily to weeklyTest the contact form, check the site still loads, review new orders and comments, check security alertsThe form is down for a whole week without anyone noticing, and every enquiry sent that week is lost
WeeklyPublish new posts, update prices and products, check for broken links, track keyword rankings, measure page speedContent sits still while competitors update regularly and overtake you
MonthlyUpdate the core and plugins, back up the whole website, read the traffic report, clean up heavy imagesOld plugins become security holes, and when something breaks there is no backup to restore
Seasonal, a few times a yearChange banners for holidays and sales seasons, refresh the homepage, review all old contentThe site goes into peak season still showing last season's banner, and customers can tell nobody is looking after it

This table shows what is really hard about website care: no single task is difficult, but together they come up every week, and if you skip a week the site starts breaking somewhere without anyone noticing. That is why this work tends to sink to the bottom of the list for whoever handles it alongside their main job, and by the time they remember, the site has dropped in the rankings or the form has been dead for weeks. We walk through how to test forms and measure speed by hand in the article website management and our article on checking whether a website meets SEO standards.

How to care for a website effectively

For a website to run smoothly and deliver real value, care has to go beyond keeping it online day to day. You need to combine several methods to keep up with trends, strengthen your brand and get the most revenue out of the site. Below are the effective website care methods that MONA explains in detail.

Monitoring technical health, server errors and load speed

Checking technical issues and speeding up page loads

A stable website is the foundation of every successful online business strategy. This means that while caring for your site, you have to keep checking technical factors such as server response time, HTTP error codes, and speeding up page loads on both desktop and mobile. You also need to regularly check the website's compatibility with browsers and update to the latest CMS or plugin versions to avoid security holes.

Editing content

A mistake many businesses make is leaving outdated or irrelevant content on the website, which badly hurts the customer experience. Put yourself in the reader's shoes when you work on your content: adjust the tone, add useful information or add a fitting call to action.

For example, if you sell fashion, keep product descriptions updated for current trends and seasons. Adding videos or infographics can also lift engagement noticeably.

Editing images, banners and logos

Professional images are part of good website care

Graphic design trends keep moving as users expect more. When the images, banners and logo on your site look dated, visitors find the site dull and less professional.

When working on photo editing, pay attention to colors, fonts and layout so they match your brand identity. For example, for an ad campaign banner website design service, show the key benefits with sharp, clear images related to the service,… And remember to compress images properly to cut file size without losing display quality.

Editing articles and posting products

Leaving old or outdated content in place lowers the website's value and its search rankings. Keep updating and adjusting your content to match current trends and what customers need now. For products, up-to-date prices, detailed descriptions and real photos make it easier for customers to decide to buy. Sharing customer reviews is another good way to make your pages more convincing.

SEO-optimize the website

Website care through SEO

To make your website meet SEO standards and perform well on search engines, besides updating content you need to regularly track keyword rankings and website performance. Keep applying or updating the latest SEO techniques to improve and hold your site's position on Google.

Optimizing the site structure, improving page load speed and building quality backlinks are also important steps to keep your website in front of customers at all times. SEO is not a quick fix; it takes patience and ongoing investment, but the results are worth the effort.

One option at this point is SEO at MONA Media to get the best SEO results for your website.

Full-scope SEO services at MONA Media

MONA Media's SEO team has delivered SEO for more than 14,000 projects in Vietnam and abroad over more than 10 years.

With Full-scope SEO services from MONA, you get a structured service, SEO pricing that stays reasonable, attentive after-sales support, and an SEO strategy built around your industry and your keyword set.

There are more offers available too. If you need a provider that does SEO properly, click the image above for support and a detailed quote.

Strengthening keyword SEO

A keyword SEO strategy is not simply stuffing keywords randomly into articles. It is the process of researching keywords related to the products or services customers search for, then working them carefully into articles, titles and meta descriptions to improve visibility. Done well, you can be confident your brand is reaching a large share of potential customers on search engines.

→Read now: Keyword SEO vs. full-scope SEO: Which approach works best?

Doing it in-house or hiring out, and what a reasonable monthly budget looks like

The MONA bear compares the cost of an in-house website caretaker with hiring a website care service
The figures below are reference job-posting rates, not your company's rates.

The question of doing it yourself or hiring out is really a question of money and time. Doing it yourself saves the outsourcing fee, but it eats up your own people's time, and most small business websites push this work onto a marketing person doing it on the side. To compare fairly, we put the cost of keeping someone in-house to handle the website next to the cost of hiring out.

Approach Per month What comes with it
A marketing person who also handles the website~15,000,000 VNDBut only part of their time goes to the website, and technical problems still have to be outsourced
Hiring a dedicated website specialist10,000,000 VND to 18,000,000 VNDDepends on experience; if they leave, the handover starts from scratch
Hiring a website care serviceFrom 2,000,000 VNDA whole team of specialists, no time off, no gaps in the handover

The salaries in the table are the common advertised rates for website staff in Ho Chi Minh City and Hanoi. We include them as a reference, not as your company's numbers. And don't read this as “hiring a service means you can cut staff”. What really changes is that your in-house people get time back for the work that machines and outsiders can't do for them: planning campaigns, looking after existing customers, closing sales. The repetitive website upkeep goes to a team that does it full time, at a fixed cost you know in advance.

We break down the cost of keeping a full website team, position by position, in the article website management guide so you can compare it with your own situation.

Should you look after your website yourself or hire a service?

As you can see, website care is a loop of recurring tasks. You have to keep monitoring and analyzing so you can make edits and improvements. To save money, you can look after the website yourself, but it takes a lot of experience, time and effort.

So for a business, the better choice is usually to hire an outside website management service. They have the expertise and years of experience, which saves you time and gets the most out of your business. A website that isn't updated or maintained regularly can also easily become a target for cyberattacks, causing heavy losses in both revenue and reputation.

That is why MONA Media offers Website management services as an end-to-end package, built to handle any problem that comes up online so your website runs reliably, safely and well. The service also tunes your website into an effective conversion tool as your online business grows.

Web Admin website management service at MONA Media

When you choose MONA's website management service, you get:

  • Website care: Monitoring site activity, tracking traffic, and finding and fixing errors quickly,…
  • A smooth, stable website: MONA makes sure every small detail on the website runs stably, from page load speed to compatibility on every device.
  • Social media channels kept in sync: Every social platform linked to the website stays in sync, so your promotion goes further.
  • Original, distinctive content: Media assets, from images to articles, are produced with care so they are original and professional.
  • Plugin updates and regular backups: Necessary plugins are kept up to date, along with a careful data backup process, so your website always runs smoothly.
  • SEO and technical optimization: MONA makes sure the website's technical foundation meets the standard, which speeds up page loads and improves rankings SEO online.

A website without regular maintenance is like a forgotten machine: older, slower and more likely to break down. With MONA's website management service, your site gets regular “servicing” and stays in top working order, ready for every customer. Contact us HOTLINE 1900 636 648 for detailed advice and support.

That covers the whole process of website care. With this article, MONA Media hopes to give you practical knowledge for building and growing your website, with professional website care plans when you need them. Looking after your website well brings better results for your business.

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About the author

CEO & Founder · The MONA

Founder of The MONA, who built a services company of 60+ staff with 14,000+ projects delivered. Khánh Hùng shares how he thinks about building systems that run themselves, automating a business, and the real lessons from delivering projects at MONA.

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