Facebook Ads Flagged: Causes and Solutions

When you first start running Facebook ads, having your Facebook Ads account flagged is a worrying problem for the online business of many individuals and companies. In today's article, MONA Media will look at the causes with you and show how to reopen a flagged Facebook ad account.

What is a flagged Facebook ad account?

The "Facebook ads being flagged" status means your Facebook ad account can still be accessed and you can still set up ads as normal, but you cannot submit review requests to Facebook. As a result, your ads are not approved and not delivered to users.

When a Facebook ad account is flagged, Facebook's Ads Center will usually send your account these notices:

• Your ad account was recently flagged for unusual activity.
• Payment has been disabled for this user
• Your ad account was flagged for violating policy

And many other flag notices, depending on the reason for your violation.

What causes a Facebook Ads account to get flagged?

Many things can cause a Facebook ad account error. If your Facebook ad account has been flagged, let's look at some common causes below with MONA:

Facebook account problems

There are three causes:

• The personal account information of the person running ads is not trustworthy: Facebook may treat it as a violation when a user wants to add another payment method.
• The Facebook ad account has a bad history: for example, running ads without paying, selling poor-quality products, or your account being reported by many other users. This will get your account flagged by Facebook.
• A new ad account running many campaigns continuously: This makes Facebook pay special attention and it may flag the account with a warning.

Payment method problems

Reasons your Facebook account may be restricted over payment include:

• Owing Facebook ad money that has not been paid.
• The ad payment is due but your account does not have enough money. Facebook may take this to mean you don't intend to pay, and the account gets flagged.
• Facebook has seen many cases of users in Vietnam using PayPal to skip paying for ads, so Facebook sees these accounts as untrustworthy.
• Visa cards are declined because too many users of this card have skipped ad payments too many times.

Audience list problems

To keep your ad account safe, avoid using customer lists that circulate online. If they are reported, your ad account will be flagged right away for violating Facebook's ad policy. Instead, create and use customer lists that comply with Facebook's ad policy.

Not much experience running ads

Using the contact tools and setting budgets in ads can be hard for beginners. With little experience, they often change budgets constantly or switch ad campaigns on and off to test results. However, Facebook will treat this as suspicious and your Facebook account will be flagged right away.

If you are looking for a company for Facebook advertising service that meets all of a client's needs, then MONA Media is the perfect choice. We will help your business analyze, evaluate and report on every ad campaign. Don't let the chance slip by, CONTACT US with MONA via HOTLINE 1900 636 648 to start a new and promising journey for your business.

-> Explore now: How to run Facebook ads in detail and effectively

Violating Facebook's ad content policy

If the ad copy uses words banned in Facebook ads or images that violate Facebook’s advertising policies the policy, the ad will be flagged right away and will not run. So take care to avoid posting content about counterfeit or knockoff goods, attacks on religion or incitement to violence, and so on. Also, ad content should not contain false or misleading information for users.

Example: Do not promise 100% effectiveness or satisfaction absolute 100%,… because under Facebook's standards nothing is absolute, so using these words gives users inaccurate information.

Also, when advertising on Facebook, there is not only an international ad review team but also a Vietnamese-language ad review team. So be careful with the language you use in your ads.

A Facebook ad account flagged for using a Vietnam IP

Using an ad account with a Vietnam IP address can make it harder for Facebook's and the international teams to approve ads. Sometimes an ad account gets flagged just for using a Vietnam IP, with no policy violation involved.

A Facebook Ads account locked because of a checkpoint

When your personal account is marked by Facebook Checkpoint, this usually happens when Facebook sees unusual activity or a risk to the account. For safety, it may temporarily lock or flag the account and block related activity until the checkpoint is resolved.

Logging in to multiple accounts from the same IP address

Logging in to multiple Facebook accounts from the same IP address can make Facebook suspect spam or impersonation, which leads to your ad account being flagged and disabled.

-> Read more: Why Facebook ads don't perform

How to reopen a flagged Facebook ad account

Is your Facebook ad account flagged and you want to fix it? Then follow the detailed steps MONA has put together below:

Appeal to restore the account using Facebook's form

When your Facebook Ads account is flagged, Facebook sends a blue appeal link for the account lock. Click it to contact and respond to the Facebook team. You will then be asked to enter your account details in a support form. Make sure you provide complete and honest information. The Facebook team will review it and reply to you.

In some cases, Facebook will ask for your ID. Just take a photo of the front of your ID card and upload it. In this Facebook appeal form, state your reasons clearly and in detail to shorten the review time.

Also, if you have used Facebook ads for a long time at a certain budget level, Facebook will let you chat directly with Facebook support through live chat. You don't need to worry about language either, since the support team includes Vietnamese staff.

Have a backup Facebook ad account ready

Having a backup ad account is useful advice so you can keep advertising when something goes wrong with your main account. However, the backup account also needs clear, honest information, just like the main one.

-> Read more: How to create a Facebook account from A to Z

Don't use PayPal with a Vietnam ad account

Using a Vietnam IP and paying with PayPal can carry many risks when using a Facebook ad account. To reduce the risk, you can also look at reputable banks with low ad violation rates to use as your payment method for Facebook.

Buy or rent a Facebook Ads account

When your ads are delayed because Facebook flagged you, renting or buying an ad account is a useful option to keep advertising without a long interruption.
However, when you buy or rent an ad account, take extra care to avoid risks. Here are some important questions to ask before renting or buying an ad account:

• Do you have direct access to log in and managing ad accounts that account?
• If a rented ad account is locked, is there compensation, and how does it work?
• What are the discounts for each budget level?

Also, read and understand the purchase or rental contract before you sign, to protect your rights.

Handle a Facebook checkpoint account

Changing your network IP address by resetting your modem regularly can help you change IP and avoid being flagged by Facebook because of your network IP. It is also necessary to clear browser cookies to avoid getting hit by checkpoint Facebook's.

When Facebook asks you to verify your identity by uploading an ID card (CMND), make sure the name and date of birth on the ad account and the Facebook account match to build Facebook's trust. Respond to Facebook's questions and requests promptly so they can fix a disabled ad account or one with restricted ads.

If, after many appeals, your flagged Facebook ad account is still not unlocked, it may be because of these violations:

• Violating content: The ad text contains keywords that violate Facebook's policies and terms, such as words about weapons, prohibited goods, violence or exaggerated claims.
• Violating images: Ad images are poor quality or violate ad policy, for example indecent photos, close-ups of a body part, or photos of celebrities used without permission.

Fix a declined Visa card

If you get the red notice "Your Visa card was declined" after adding a card to your Facebook ad account, there can be many causes. To fix it, follow these steps:

Step 1: Go to this link: https://www.facebook.com/help/contact/1937556639801443#_=_

Step 2: Fill in the form following the instructions on that page.

Step 3: Wait for Facebook's reply by email.

If you have not done anything fraudulent or in violation during payment, appeal with confidence. Facebook will review again and contact you by email to resolve the issue.

Ways to protect your Facebook Ads account from being flagged

To avoid your Facebook ad account being locked, follow these measures:

• Test your ads several times in demo before running a campaign to make sure they don't violate Facebook's standards.
• Use Business Manager instead of a personal account to manage ads.
• Check and reply to comments on your ads regularly, and deal with negative feedback before it gets reported.
• Control and manage ad frequency to avoid negative feedback from users.
• Make sure the account has enough money to pay when the deadline arrives.
• Avoid using multiple accounts on the same address IP.
• Create ad campaigns from a place you often use and interact with Facebook.
• Avoid using cards linked to locked Facebook ad accounts.

FAQ

How do I know if my Facebook ad account has been flagged?

Facebook will notify you by email or in your account that your ad account is flagged. You can also check your ad account status by going to your Ads Center and checking the account status.

What should I do after my ad account is flagged?

First, read the notice or email Facebook sent you to understand why the ad account was flagged. Then check and fix any ads or content that don't comply, to follow Facebook's rules and policies.

You can request a review by following the instructions in Facebook's notice, or by using the fixes MONA gave above.

How long does it take to restore a disabled Facebook ad account?

Recovery time a disabled Facebook ad account also depends on many factors, such as the reason the account was disabled and the platform's handling policy. The review usually takes 24 to 48 hours, but sometimes it can take 5-7 days. So for exact information, contact the Facebook team or go to the "Account Quality" section to see the latest status.

-> Read more: How to fix slow Facebook ad reviews

Above, MONA Media shared in detail the causes and how to reopen a flagged Facebook ad account. We hope this information helps you avoid delays in running ads and keep growing your business. MONA will keep publishing more useful posts on Digital Marketing, SEO and Website, so don't miss them!